I Think I'm Ready To Forgive Toys R Us

So I don't think I posted about here, or maybe I did, but either early last year or the year before, I made several orders to Toys R Us. I ordered some LittleMissMatched dolls and clothes from the site. The toy line had been discontinued, and I'd learned the clothing would fit a ball-joint doll I'd just purchased, so I needed to hunt around the buy the clothing. Toys R Us had a large amount of the clothing packs that other sites didn't, and I decided to splurge to get them all. When my order came I saw that I got two of one item. Thinking I'd just simply ordered 2 of one item by mistake, I ordered the item again. I got my package and it was again the outfit I'd already had 2 of. So, fed up, I went to Ebay, I felt the price of the outfit was to small to contact Toys R Us and try to get it exchanged. I found the right outfit on Ebay for cheaper than it was on Toys R Us, so I ordered it. When I did some research into the seller, however, I learned it was the Ebay account or Toys R Us. So I nervously waited to get my package, and when I got it, I wasn't surprised what I found inside. I now had 4 of the same outfit. Well I was irritated by then, and called up the customer service department of Toys R Us, and let's just say I hope the woman, who helped me that day, got to go home and sit down to her favorite dinner and have it taste bland and salty and not how she remembered it at all.

She was so utterly rude to me and on the sly tried to call me stupid. I hung up on her when I learned we weren't getting anywhere when I tried to explain to her that the picture for the item was right but the text and item number were wrong. She kept cutting me off and trying to read the description to me like I was a child. I was polite and waited for her to finish, and when I tried to explain myself to her again she again tried to, on the sly, call me stupid. I got tired of being explained to how I was stupid, so I hung up on her. I usually don't hang up on people, because I don't like people hanging up on me, but she so deserved it. So there I was, left with 4 of the same outfit, and still missing the one I needed. I think I finally got the right outfit from Ebay and I made sure to ask the seller what it looked like before I purchased. I also gave two of the outfits to my mom and sister, and the extra one I kept was used as separates for dolls. So it all turned out in the end, but you can imagine the experience left me with a nasty taste in my mouth when it came to Toys R Us.

So the following year when they had an exclusive 17 Monster High doll, I was not happy. Why? Because I wanted her so badly. I had all the other 17 inch girls, so I had to have this one. So I sucked it up and ordered her. The order turned out fine. I was relieved and decided that was the only time I would order from them, but then...Christmas came...they had good sales on things I wanted...I made several orders within one month to them. Each order came to me perfectly, but I'll be honest, when the box came to my door I was always nervous to open it. I always expected it to be wrong, but thankfully they were fine. I was shocked by that, especially during the chaos of Christmas shopping time. Well after that I decided, no more. I got lucky, but let me not push my luck. I was fine with that choice, until I was told about another good sale on some items I wanted this past month. Ughhhh!!! I had to order them.

I was fine when I ordered, because of the recent success I'd had with them. I didn't feel nervous ordering at all. I waited for the box to get here, and when it did, that old forgotten fear came back. What if they had messed up my order again. Slowly I opened the package and was happy to see it was all perfect. Then this past week, another good freaking sale caused me to order again. I got the package today, and the nervous feeling was back, but it wasn't as strong as it was the previous times. I think I had more belief in Toys R Us now. Still, I slowly opened the package preparing myself, but in the end I had nothing to fear. The items were all there and I was a happy camper. The boxes were even in good condition, if I wanted to keep them in their boxes I'd be happy about that.

The only complaint I've had recently about them is one of my earlier orders this month had a bad box that was scratch up, a huge sticker residue that I could get off with peanut butter, and black mushy stuff on the box and inside that box that I worry was rodent droppings. I cleaned the box up as best I could, it's not perfect, but I plan to remove the item, so I am ok with a less than perfect box, but I feel more care should have been taken with the box and what the hell was that black mushy stuff? Ugh. But I got my stuff, and that's the important thing. So I think it's time to forgive and move on.

Everyone has a one off, and it was honestly the webmaster's fault, and not Toys R Us, for my order being wrong the first time I ordered. I guess they "technically" got the order right because they sent me the item that the sku number was listed as, but human error caused me to get the wrong package. I'm sure there are more items like that on their website, but their website is huge, so that's also to be expected. So I hope this doesn't come back to bite me in the butt later on, but I will no longer say I won't order from the site. My trust has been rebuilt, and I feel I can shop with confidence from them. I hope that since my last customer service experience that they've worked on that some, because that lady was a royal pain in the ass. But who knows, maybe she had a bad day that day, it was near the end of the day too when I called, and she might have just been exhausted. I hope she's being nicer to stressed out customers and has stopped trying to hint that they may just be stupid. That part is what shocked and insulted me the most, especially when I knew what I was talking about and she couldn't catch on to what I was saying because she was so focused on proving me wrong. But, meh, live and let live.

And that's about all I wanted to post about today guys and gals. I guess when I realized I still had that fear of opening a package from this company, I had a mental talk to myself and realized I needed to let it go and move on. I kept saying I wouldn't buy from them any more and yet I did, so I guess I needed to talk it out and put it out into the universe that I forgive and I ready and willing to shop with them. Especially if they have more awesome sales like they have been having. 😀 And on that note, I hope all of you are having a wonderful day, afternoon, or evening. I am hoping to start popping back in here more often soon, but I am still working out what I want to do with this blog and how I want to incorporate it into other stuff I am trying to do. Stay tuned to see how that goes. Until next time guys, I hope you all have a magical, wonderful, splendiferous day. Bye guys! 😁

Why I Hate @ToysRUs – Warning, Long Rant Ahead

Image From Free Digital Photos

So I have had an interesting two weeks when it comes to trying to order one clearance item from Toys R Us. So I decided to order some clothing for Midori. I was curious about Little Missmatched Doll clothing because I heard some of the clothing fit. FYI, the clothing fits Liv dolls, a bit loose, but it fits. Anyway, I made a nice big order of some things I wanted and figured I should go for the free shipping. Got it and waited for my package. Package came, I opened it, and was bummed to see I got two Little Missmatched Doll Fashion Forward clothing packs and no Little Missmatched Doll Casual Comfort pack. Well I figured it was human error, and wasn't going to go through the hassel for such a cheap item. I decided to just order it again. I mean my order was big so it would be easy to make a mistake, right? Hummm...

So today my order came in, and guess what? It was the Little Missmatched Doll Fashion Forward clothing pack. Ok, now this time it wasn't funny any more. I was irritated by now. I was figuring out how to go to the store to return the two I got in the free shipping order, so I wouldn't be out of the shipping price, and hit Ebay in hopes of finding it there for a decent price. I found it for the same price as Toys R Us, for cheaper shipping. Seller had 98% feedback, so I decided to go for it. Then I got a message from Paypal saying my order to Toys R Us went through. Umm...what? I went a looked, ughhhhhhh!!! The seller, why didn't it hit me, is KB Toys!!! Toys R Us bought them out!!! So now I began to wonder if I would get the same outfit again. This bothered me. A stupid clearance item has now cost me some serious money and it is all due to Toys R Us and their website error. So I decided to call them, just to make sure I get the Casual Comfort outfit and not the Fashion Forward one again. As pretty as Fashion Forward is, I really didn't need a 4^th one. So I called, and I kid you not, the woman who took my call almost landed me in the hospital.

So the woman who picked up seemed nice enough, she said hello at least. I explained to her what happened with my order, so she looked it up and explained what it said on the website, and in longgggg detail. She literally read it out loud to me. I hate being read to. Anyway, when she was done I explained that the description she read was for the item I got, but it was not the item I ordered. She said that I ordered the Casual Comfort outfit. I said yes. She said then that I got what I ordered. I explained to her that the website is wrong and I did not in-fact get what I ordered. She proceed to get heated with me saying that I did get what I ordered. I kept explaining to her that I ordered a different item but I kept getting the wrong item. She then proceeded to tell me that no matter what I think, I got the item I ordered. She said what I was saying would be like me going to the store, looking at the shelf and seeing something that is clearly labeled it was blue, bought the item, went home, and then got upset because it wasn't pink. That comment right there got her hung up on. What a rude individual who is too dumb to see that the website is wrong. And I'm going to prove it now.

This is what I ordered. The Little Missmatched Doll Casual Comfort clothing pack. Click picture to see it bigger.

Little Missmatched Doll Fashion Pack Casual Comfort

This is what I keep getting instead. The Little Missmatched Doll Fashion Forward clothing pack. Click picture to make it bigger.

Little Missmatched Doll Fashion Pack - Fashion Forward

I wanted to show the website page so you can see I am not lying. Different item numbers and names and they do not look anything alike. So to that lovely lady on the phone. it's not about picking up an item that clearly says it's blue then being disappointed when I get because it isn't pink. I'm not that kind of person nor am I that stupid. By the way, thanks a lot Toys R Us for basically calling me a stupid individual. The website is wrong. Even when I got the item home and looked at the receipt, the numbers for both items were different, so how did I end up with the same one twice and then another sent to me again? So that's when I went to Ebay foolishly thinking I'd find another option. Guess what, all the ones being sold are by toy stores that I think are all under Toys R Us. Nice, right?

Oh, and when I asked the lady on the phone if she knew how I could contact the people who handle the Ebay sales, because logically if Toys R Us is going to take my money they should have a way for me to contact them right, she said she had no idea what I was talking about. What? Um, ok. That's slightly understandable, not her department, but surely she knew how to contact them right? Nope, she told me I'd have to call Ebay and ask about the seller there. Ask about the seller? The seller is Toys R Us. But no amount of me explaining that to her got me any closer to an answer. I asked if orders for the website and Ebay were handled by the same people or the same warehouse, just hoping to see if I should expect the same outfit again or maybe hopefully might have a chance to get the one I wanted. Nope, she just kept saying I need to call Ebay and find out about the seller that way. Ok, I gave up on that then. She got me so “calmly” worked up the acid in my stomach was in my throat cutting off my air some, that is never good because it takes a while to settle down. I was polite to her, I didn't raise my voice, and all I wanted was to get the outfit I ordered. That's all I wanted Toys R Us! But I guess that's to much to ask for these days.

Now after reading about the site some I learned this is not uncommon. They do this a lot. People have ordered items and been sent other items instead. It's funny, when I opened the first order I said to myself, I hope they didn't mess up my order, and right when I said that I saw the duplicate items. This has been a rather upsetting situation, and to be called stupid by a Toys R Us employee when I was clearly in the right was rather upsetting as well. I know Toys R Us won't care about one person they have seriously wrong and insulted. They won't care that I will avoid their store as much as humanly possible. They won't care that I used to be a faithful customer but will take my business elsewhere. But I had to let my thoughts be known. Perhaps hate is a strong word. I'll change it to seriously dislike. Yes, I seriously dislike Toys R Us, and that woman who basically called me stupid on the phone. Perhaps she was having a bad day, and if so I am sorry she was having a bad day, but she works in a position where she needs to keep her cool and not tiptoe around straight out calling people stupid. I know Toys R Us will never see this, but just in case they do, these practices you do are low, dirty, and cheap. You need to have someone check your website because you have items listed wrong. I bet you have boxes full of that Casual Comfort outfit because no one can properly buy the thing. And it seems neither will I.

You want to know the whole sad part of this? I'm not bothered by the repeat outfits, I could do something with them or return them to the store. I'm only slightly bothered by the lady on the phone because I got to hang up on her and talk about her stupidity here. What bothers me is I was done wrong by a company I trusted, and in the end, I just really wanted that outfit. Maybe some day I will get lucky and find it, maybe not. I know the outfit I get from Ebay will be the same Fashion Forward one and I don't know if I will even bother opening it. Maybe I will throw in the closet and come across it in a couple of years, open it, and laugh about the whole silly situation. But for now I am just defeated. I had to battle with Brady Games over invalid codes and that took a week of constantly being on them about it, and now this whole situation just has me exhausted. Oh, I did get my codes from Brady, so that was a good turn out.

I wish this Toys R Us thing would turn out good as well, but I just know it won't. I just don't know what else to do about it. I've called, emailed, sent messages through Ebay, I've done it all. Right now it's gotten to the principle of the matter. They did me wrong, they need to fix it. They won't, and that's what burns me. I'll get over it eventually, but for now I sulk and look at the back of the Fashion Forward clothing box at the little drawing of the Casual Comfort outfit and sigh. You know, if Toys R Us would fix this problem and apologize to me I would take back what I said about them. At first I was upset at Brady Games, but they finally followed through. It took them a while to get it right but they finally did. Can I still be hopeful that Toys R Us will do the same? Fingers crossed.

*sigh* But anyway...please, someone tell me about your day. Tell me you had something awesome happen. Got a new doll? A new puppy? Finally beat that game you've been playing? Tell me it all in the comments. I want to feel happy for someone. Talk to you lovelies later.

Michelle

PS – I will respond to comments sometime this week and finish updating the blog. I have just been busy with my articles that I get writing overkill. So expect some updates very soon. Love you guys. Bye for now.

Oz The Great And Powerful Dolls

See, I told you I was so out of the loop. Seems the notice of these dolls have been out since last December. What do you guys think? The Wicked Witch is interesting. I wouldn't mind owning her, but only to keep in her box for decoration. Which witch do you like?

Super Sale On Liv Doll Jake

I hope I have time to type this out for you guys. If you are in the market for a Liv Doll Making Waves Jake, he is being sold for $4.97 right now. There are only 3 left though, so if you want him, snap to it.

However, if you do miss out on this deal, never fear. Toys R Us has him for $7.98, but I believe that is an online price only. I would advise you only buy him from Toys R Us if you are making a purchase that gets you the free shipping because Toys R Us shipping is crazy expensive otherwise. So this would be good if you want to get other discount Liv dolls or other dolls or doing Christmas shopping. Ok, hope I got this message out in time to you guys. Bye for now.

ETA: Umm, correction guys, there are 2 left. My mom found out my sister didn't have a Liv doll and so she got my sister a Liv doll couple for Christmas. LOL! Sorry. ;-) I promise, the last two are all yours! :-)


Off to write,
Michelle

Image from Amazon.com and is linked to it's sale page.