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Wednesday, April 19, 2017

I Think I'm Ready To Forgive Toys R Us

So I don't think I posted about here, or maybe I did, but either early last year or the year before, I made several orders to Toys R Us. I ordered some LittleMissMatched dolls and clothes from the site. The toy line had been discontinued, and I'd learned the clothing would fit a ball-joint doll I'd just purchased, so I needed to hunt around the buy the clothing. Toys R Us had a large amount of the clothing packs that other sites didn't, and I decided to splurge to get them all. When my order came I saw that I got two of one item. Thinking I'd just simply ordered 2 of one item by mistake, I ordered the item again. I got my package and it was again the outfit I'd already had 2 of. So, fed up, I went to Ebay, I felt the price of the outfit was to small to contact Toys R Us and try to get it exchanged. I found the right outfit on Ebay for cheaper than it was on Toys R Us, so I ordered it. When I did some research into the seller, however, I learned it was the Ebay account or Toys R Us. So I nervously waited to get my package, and when I got it, I wasn't surprised what I found inside. I now had 4 of the same outfit. Well I was irritated by then, and called up the customer service department of Toys R Us, and let's just say I hope the woman, who helped me that day, got to go home and sit down to her favorite dinner and have it taste bland and salty and not how she remembered it at all.

She was so utterly rude to me and on the sly tried to call me stupid. I hung up on her when I learned we weren't getting anywhere when I tried to explain to her that the picture for the item was right but the text and item number were wrong. She kept cutting me off and trying to read the description to me like I was a child. I was polite and waited for her to finish, and when I tried to explain myself to her again she again tried to, on the sly, call me stupid. I got tired of being explained to how I was stupid, so I hung up on her. I usually don't hang up on people, because I don't like people hanging up on me, but she so deserved it. So there I was, left with 4 of the same outfit, and still missing the one I needed. I think I finally got the right outfit from Ebay and I made sure to ask the seller what it looked like before I purchased. I also gave two of the outfits to my mom and sister, and the extra one I kept was used as separates for dolls. So it all turned out in the end, but you can imagine the experience left me with a nasty taste in my mouth when it came to Toys R Us.

So the following year when they had an exclusive 17 Monster High doll, I was not happy. Why? Because I wanted her so badly. I had all the other 17 inch girls, so I had to have this one. So I sucked it up and ordered her. The order turned out fine. I was relieved and decided that was the only time I would order from them, but then...Christmas came...they had good sales on things I wanted...I made several orders within one month to them. Each order came to me perfectly, but I'll be honest, when the box came to my door I was always nervous to open it. I always expected it to be wrong, but thankfully they were fine. I was shocked by that, especially during the chaos of Christmas shopping time. Well after that I decided, no more. I got lucky, but let me not push my luck. I was fine with that choice, until I was told about another good sale on some items I wanted this past month. Ughhhh!!! I had to order them.

I was fine when I ordered, because of the recent success I'd had with them. I didn't feel nervous ordering at all. I waited for the box to get here, and when it did, that old forgotten fear came back. What if they had messed up my order again. Slowly I opened the package and was happy to see it was all perfect. Then this past week, another good freaking sale caused me to order again. I got the package today, and the nervous feeling was back, but it wasn't as strong as it was the previous times. I think I had more belief in Toys R Us now. Still, I slowly opened the package preparing myself, but in the end I had nothing to fear. The items were all there and I was a happy camper. The boxes were even in good condition, if I wanted to keep them in their boxes I'd be happy about that.

The only complaint I've had recently about them is one of my earlier orders this month had a bad box that was scratch up, a huge sticker residue that I could get off with peanut butter, and black mushy stuff on the box and inside that box that I worry was rodent droppings. I cleaned the box up as best I could, it's not perfect, but I plan to remove the item, so I am ok with a less than perfect box, but I feel more care should have been taken with the box and what the hell was that black mushy stuff? Ugh. But I got my stuff, and that's the important thing. So I think it's time to forgive and move on.

Everyone has a one off, and it was honestly the webmaster's fault, and not Toys R Us, for my order being wrong the first time I ordered. I guess they "technically" got the order right because they sent me the item that the sku number was listed as, but human error caused me to get the wrong package. I'm sure there are more items like that on their website, but their website is huge, so that's also to be expected. So I hope this doesn't come back to bite me in the butt later on, but I will no longer say I won't order from the site. My trust has been rebuilt, and I feel I can shop with confidence from them. I hope that since my last customer service experience that they've worked on that some, because that lady was a royal pain in the ass. But who knows, maybe she had a bad day that day, it was near the end of the day too when I called, and she might have just been exhausted. I hope she's being nicer to stressed out customers and has stopped trying to hint that they may just be stupid. That part is what shocked and insulted me the most, especially when I knew what I was talking about and she couldn't catch on to what I was saying because she was so focused on proving me wrong. But, meh, live and let live.

And that's about all I wanted to post about today guys and gals. I guess when I realized I still had that fear of opening a package from this company, I had a mental talk to myself and realized I needed to let it go and move on. I kept saying I wouldn't buy from them any more and yet I did, so I guess I needed to talk it out and put it out into the universe that I forgive and I ready and willing to shop with them. Especially if they have more awesome sales like they have been having. 😀 And on that note, I hope all of you are having a wonderful day, afternoon, or evening. I am hoping to start popping back in here more often soon, but I am still working out what I want to do with this blog and how I want to incorporate it into other stuff I am trying to do. Stay tuned to see how that goes. Until next time guys, I hope you all have a magical, wonderful, splendiferous day. Bye guys! 😁

1 comment:

  1. Too bad you didn't report that customer service rep, as they say she had "one job" and she botched it.
    I don't think I've ever bought something online that was being liquidated but it doesn't surprise me that this sort of mix up would happen. When the line isn't coming back, they just want that stuff out.
    It's good that you're finding Toys'r'us trustworthy again; online shopping is so much more convenient as long as they get your order right.;-)

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